Privacy Policy

Last updated: March 24, 2025

Welcome to Vivenzai, a mobile application designed to help users manage cravings and quit smoking. Your privacy is important to us, and this policy explains how we collect, use, and protect your data.

1. Data We Collect

We collect certain types of data to improve your experience and ensure the app functions effectively.

1.1 Personal Information

We may collect:

• Name (if provided by the user).
• Email Address (for authentication and communication).

1.2 Health & Wellness Data

To provide craving management insights, we may collect:

• Craving logs (time, intensity, and triggers).
• Smoke-free progress (milestones, relapses, and health recovery data).
• Interaction with breathing exercises and motivational content.

1.3 App Usage & Performance Data

We collect technical data to improve the app's functionality:

• Crash logs (collected to fix issues and improve performance).
• Diagnostics & app interactions (to understand app usage trends).
• Device & App Identifiers (collected for security and app performance monitoring).

2. Why We Collect Data

We collect data to:

• Enable core app functionalities (e.g., craving tracking, progress monitoring).
• Provide personalized recommendations and motivational messages.
• Improve app performance through analytics and crash diagnostics.
• Ensure security and fraud prevention.

We do not sell or use your data for advertising purposes.

3. Data Retention & Deletion

• Personal data (such as name, email, and craving logs) is retained as long as you have an account.
• Crash logs and diagnostics data are stored ephemerally and deleted once processed.
• Users can request account deletion via our Delete Account page.
• Upon account deletion, all personal and health-related data will be permanently erased within 30 days.

4. Data Security

We implement encryption in transit to protect your data. While we take all reasonable measures to secure your information, no system is entirely foolproof.

5. Data Sharing & Third-Party Services

We do not sell your data. However, we may share necessary data with trusted third parties strictly for app functionality:

• Authentication & Security: Google, Apple (for sign-in services).
• Analytics: Mixpanel (for performance monitoring and feature improvements).
• Cloud Storage: Firebase or AWS (to securely store user data).

Each service provider complies with data protection regulations. You can review their privacy policies:

• Google Privacy Policy
• Apple Privacy Policy
• Mixpanel Privacy Policy

6. Your Privacy Choices & Rights

You have the right to:

• Access, update, or delete your data via app settings or by contacting us.
• Opt-out of non-essential data collection (analytics, performance tracking).
• Withdraw consent for data processing by deleting your account.

For requests, contact us at support@vivenzai.com.

7. Children's Data

Vivenzai is not intended for users under 18. We do not knowingly collect data from minors. If a minor's data is discovered, it will be promptly deleted.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here, and significant updates will be communicated within the app.

For questions, contact us at support@vivenzai.com.